Frequently Asked Questions

Everything you need to know about caring for your premium footwear.

How long does shipping take?

Standard domestic orders are processed within 24 hours and typically arrive within 3-5 business days. International shipping times vary by location.

Are SHOEGR products safe for all materials?

Yes, our cleaning solutions are formulated to be gentle yet effective on suede, nubuck, leather, canvas, and knit materials without causing discoloration.

What is your return policy?

We offer a 7-day hassle-free return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team.

Can I track my order in real-time?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package's journey to your doorstep.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery is also available for select pin codes.

Do you offer bulk or wholesale pricing?

Absolutely. For bulk inquiries or corporate gifting, please reach out to us at [email protected] for specialized pricing and support.